Terms & Policy
TERMS AND POLICY
FREE INTERNATIONAL SHIPPING ON ALL WATCH ORDERS OF $200+
Taxes and duties
Customs office (or other authorities) in the destination countries may separately apply import duties, customs fees and/or other duties, fees, taxes and charges to your order. Customers are solely responsible for payment of these duties, fees, taxes and charges.
If we can be of any assistance regarding your international order, please don’t hesitate to contact us. We will be happy to answer your questions regarding international orders.
2 YEARS LIMITED WARRANTY
Bovarro Watches warrants this watch to be free of material and workmanship defects for a period of two years from the date of the original purchase.
This Warranty does not cover:
1. Damage, accidental or otherwise, not caused by defect of material or workmanship.
2. Damage caused by consumer misuse, tampering, or failure to follow the instructions in the Instruction Manual.
3. Damage to the finish of the case, crystal, bracelet, strap or other appearance parts caused by wear.
4. Moisture damage to a watch not marked "water resistant" on the back or on the dial.
5. Damage caused by failure to test and reseal the watch after battery change. If the watch has a defect described above within the warranty period.
All components (excluding battery, leather strap and buckle) will be repaired or the watch will be replaced free of charge. If the exact model is not available for replacement, a watch of equal value and similar style will be provided.
Please include a copy of your receipt as proof of purchase.
The warranty is not transferable and is only valid to the original purchaser.
If you are not completely satisfied with your purchase, you may return it within 30 days. Watches purchased from Kickstarter or Indiegogo are not eligible for refund. Customers are responsible for return shipping costs. Before returning items to us, please e-mail firstname.lastname@example.org to notify us and get your RA (Return Authorization) Number. All returns must be in new condition. We cannot issue refunds if watches show signs of use. We cannot accept modified watches for credit. If links or straps are added or removed from the watch we cannot accept the watch for return. If there are any items missing (extra straps, strap pin removing tools, or any other accessories included with the purchase), the costs will deduct from the total price. The return policy is only effective for watches purchased from www.bovarro.ch
Once an item has been received at our office, it is at our discretion whether to refund or exchange the item, based on a thorough inspection. Only items determined to be unused, unworn, unmodified and unaltered will be eligible for refunds or exchanges.
Funds will generally be refunded using the same form of payment in which the watch was originally purchased. We will provide a refund via Paypal should this not be possible. Please note that we are not responsible for any fluctuation in the international currency exchange rate. International customers will receive refunds equivalent to the USD (US dollar) price at the time of purchase
All prices are in US$.
Please note that your bank / financial institution will be calculating your home currency's exchange rate equivalent to your purchase value in US$.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at:
#704-738 Broughton Street Vancouver British Columbia CA v6g3a7
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at
#704-738 Broughton Street Vancouver British Columbia CA V6G-3A7, Canada